Industrial Automation and Enclosures Inc is an industrial system and enclosures manufacture located on Long Island, New York. We specialize in custom design and manufacturing of industrial enclosures and accessories for the Industrial automation industry. We believe that the key to providing high quality industrial automation products at affordable prices depends on effectively controlling costs without compromising quality. This is achieved by innovative designs and well established relationships with our local partners. By working efficiently with our partners in the US, we are able to produce the highest quality products, better inventory control and shorter production lead times across our entire product line. We take pride in the fact that our products are manufactured in the US with the finest materials and workmanship.
Our philosophy has always been to provide our customers with the highest quality products through proven designs and world-class manufacturing. Our commitment to offer the best products to our customers is the driving force behind our engineering team. With over twenty years of industrial design and manufacturing experience, we are able to provide our customers with the finest custom built private-label industrial system and enclosure products. This is why companies such as Boeing, Lockheed Martin, General Dynamics Mission Systems, L-3 Communication, National Instrument and other Fortune 500 companies continue to use our products and services.
Please feel free to contact us to discuss your specific requirements. We always aim to provide the most cost effective solution with shortest possible lead time.
You can order products found on our website though our secure online ordering system. New customer can easily create an online account on our website.
Order by Phone or Fax
Experienced sales engineers are available by calling our sales hot line at 516.997.5050. Catalog items as well as special orders are handled by our professional sales engineering team.
Cashier Checks or Money Orders: Please pay in US currency by certified cashier check or money order.
Credit Cards: We accept Visa, MasterCard, American Express and Discover Card.
Net Term Account: Industrial Automation and Enclosures Inc. (IA&E) is pleased to offer the convenience of Net Term account payment to Schools, Universities Government Agencies and Fortune 500 Companies. Please contact us for information on obtaining a Net Term account status or click here to download our New Account Application in pdf file format.
C.O.D.: Is not accepted.
Attention Purchasing Agents: To meet the needs of corporate and education purchasers, IA&E offers personalized services and bulk discounts through our new Inside Sales and Wholesale departments. To inquire about OEM quantity discounts and large order discounts, please call us at 1.516.997.5050, or fax at 1.516.997.5784. You may also send us an e-mail at firstname.lastname@example.org
Shipping (U.S.only) Orders received via fax/phone/online order by 3:00 p.m. Eastern Standard Time Monday through Friday will be shipped on the same day (in-stock items only).
Orders received Saturday and Sunday will ship by the following Monday (except on holidays).
Please call us at 516.997.5050 for urgent orders that need to be shipped out the same day via Air shipping services.
All foreign orders must be prepaid by wire transfer in U.S. dollars only. IA&E do not accept letters of credit as a form of payment.
International Shipping & Handling Shipping is via courier or postal service, depending on your preference, insurance availability, and the size and weight of your package. IA&E will apply actual shipping charges to all foreign orders. All returns that meet postal requirements must be sent prepaid via air parcel post. All courier shipments to Canada and Mexico require a certificate of origin. IA&E will provide a certificate of origin for a $25 processing fee.
30-DAY MONEY BACK GUARANTEE
Customers wishing to return merchandise for a refund, credit and/or exchange must do so within 30 days from original invoice date. Return item need to be in unused and undamaged condition. There is a 15% re-stocking fee for all non-defective returned merchandise. Please call our customer service department at (516) 997-5050 or send an e-mail to email@example.com to request an RMA#.
Please make sure that you include all accessories, manual, and packing material. Return item need to be placed back into original box for proper protection when returned. Missing or damaged parts or accessories are subject to additional fee. Please DO NOT write RMA number on product box. Only write on shipping label.
Customer is responsible for the return shipping charge and insurance. We recommend that you use either UPS, Fedex or US Postal Service with tracking number to ship your return. Please remember to insure your package at full purchased value. Proper packing material need to be used to prevent damage during transit. If return item is damaged due to improper packing, item will be returned and customer will be charge for the return shipping. No refund will be issue for shipping related damage.
Returns must be shipped freight prepaid with the RMA# clearly visible on the return shipping label. RMA# written on original product box will not be accepted. Freight collect packages will not be accepted. A copy of the IA&E invoice must be enclosed with the return item(s) along with an RMA# in order to process your return. Custom build systems, OEM systems, custom modified parts and special orders are not returnable. Special orders consist of any products that are not listed in the IA&E catalog, on-line catalog or catalog products sold at OEM quantity. Products developed under OEM services are not refundable. Shipping charges are non-refundable
Industrial Automation and Enclosures (IA&E) LIMITED WARRANTY INFORMATION IA&E warrants all merchandise against defects in material or workmanship for a period of (1) one year from date of purchase unless otherwise stated. Longer and/or broader warranties may be provided by the manufacturer of a particular product. Defective items must be shipped prepaid. This warranty shall not apply to any item where defects have been caused by improper customer assembly, failure by customer to follow instructions, product modification, negligent or improper operation. Server Products - Extremenode, ATXBlade Server, Cserver, RServer and CTServer come with One (1) Year Warranty (Parts & Labor). Please see the IA&E Warranty Replacement Program. OEM Systems: OEM Systems come with (1) Year Warranty (Part & Labor)to the original OEM customers. Warranty service is not available to OEM customers' clients. Component Products - Memory Modules, Rackmount Chassis & Accessories, Power Supplies and RLK units come with (1) Year Warranty (Parts & Labor). Please see IA&E Warranty Replacement Program. LIMITATION OF LIABILITY IA&E's liability shall be limited to the repair or replacement of defective products in accordance with the IA&E limited warranty. IA&E shall not be liable for any incidental, special or consequential damages for breach of any warranty, expressed or implied, directly or indirectly arising out of IA&E's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause. Products sold by IA&E are not authorized for use as critical components in life support devices or systems.
This program is designed to offer consistent, fast and easy to use warranty replacement support worldwide.
Consistent: Applicable to most Cserver, Rserver, CTServer and IA&E branded products worldwide
Fast: Fast shipment of replacement parts from IA&E TSD (Technical Support Department)
Easy: Expedited call handling
How it works
For Warranty Returns Within 30 days of Purchase: Eligible Products:
Server Products : Cserver, Rserver and CTServer brand server products.
Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E.
Type Of Service Available: Advanced Replacement Service: IA&E will immediately ship a replacement unit or part to customer via UPS Ground Service. In some rare cases that the replacement part is not in stock, IA&E will ship the replacement unit* / part as soon the part is available.
Estimate Transit Time: IA&E will ship a replacement unit* to customer via Ground Service.
For Warranty Replacement After 30 days of Purchase:
Eligible Products: Server Products : Cserver, Rserver and CTServer brand server products. Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E. Type Of Service Available: Standard Replacement Service: Customer needs to insure and ship back the defective unit to IA&E via any traceable shipping method (UPS / Fedex / Airborne Express). IA&E will at its option, repair or replace the defective unit. The turn-around-time for repair and replacement unit is about 2-3 business days. IA&E will ship the repaired or replaced unit* back to customer via UPS Ground Service.
Estimate Transit Time: IA&E will ship a replacement unit* to customer via UPS Ground service.
Requirements For Warranty Replacement Customers should be prepared to provide the following when calling IA&E for warranty replacement Service:
Proof of purchase (Customer Invoice Numbers or Ordering Information) Name of the product Product code or serial number Description of the problem Shipping address Email address of customer Advanced Replacement Service requires a credit card number or a Purchase Order number as collateral for the replacement unit. Contact Information For warranty return, please contact:
Your account manager Technical Support Department @ 516-997-5050 If you wish, you may also fax or e-mail your warranty replacement request to:
Fax: 516-997-5784 (Defective RMA Request Form) Technical Support Department e-mail:firstname.lastname@example.org>
Product Return Address Industrial Automation and Enclosures Inc. Att: RMA Number ____________________ 224 N Fehr Way, Bay Shore, NY 11706