About US

Thank you for visiting our web site. Industrial Automation and Enclosures Inc. is a minority woman owned small business company located in New York. We specialized in custom design and manufacturing of industrial enclosures and accessories for Industrial automation industry.

Our belief is that the key to provide high quality industrial automation products at an affordable price rests with the ability to effectively controlling the costs by innovative design and well established relationship with our local partners. By working with our local partners in the United States, we are able to produce the highest quality product, better inventory control and shorter production lead time for our products. That is why we are very proud that our products are made in the USA.

Our philosophy is to provide our customers with the highest quality industrial automation system and parts through proven design and manufacturing process. Our commitment to offer better product to our customers is the driving force behind our engineering team. Our 20+ years of industrial design experience helps us to design the best custom built private-label industrial system and enclosures for our customers. That might be the reason for company such as Boeing, Lockheed Martin, L-3 Communication, National Instrument and other Fortune 1000 companies to use our products for their project need.

Let us know what you need, we will delver your solution on time and on budget.

Industrial Automation and Enclosures Inc
50 Brook Avenue, Suite A
Deer Park, NY 11729
P: (516)997-5050 F: 516-997-5784

How To Order

ORDER Online
You can order any item found in our web site though our secure online order system. If you are a new customer, you can create your online account here.
ORDER by Phone or Fax Your call our sales hot line and speak to our exprienced sales engineer to place your order. If you are looking for an item that is not listed in our web site. Our sales engineer can special order it for you. Please contact our sales engineer for detail.
PAYMENT OPTIONS Cashier Check or Money Order: You may pay by cashier check or money order in U.S. funds, drawn on a U.S. bank.
Credit Cards: We accept Visa, MasterCard, American Express and Discover Card.
Net Term Account: Industrial Automation and Enclosures Inc. (IA&E) is pleased to offer the convenience of Net Term account payment to School, Government Agencies and Fortune 1000 Companies. Please contact us for information on obtaining an Net Term account status or click here to download our New Account Application in PDF file format.
C.O.D.: Not Accepted.
School Account: School / University Purchase Order are accepted. Please click here to download School Credit Application on PDF file format.
ATTENTION PURCHASING AGENTS To meet the needs of corporate and education purchasers, IA&E offers personalized service and bulk discounts through our new Inside Sales and Wholesale departments. To inquire about OEM quantity discounts and large order discounts, please call us at 1-516-997-5050, or fax at 1-516-997-5784. You may also send us an e-mail at sales@iaenclosures.com SHIPPING (U.S.only) Orders received via fax/phone/online order by 3:00 p.m. Eastern Standard Time Monday through Friday will be shipped the same day (In-stock items only). Orders received Saturday and Sunday will ship by the following Monday (except on holidays). About 95% of orders received via the Internet by 3:00 p.m. EST Monday through Friday will be shipped the same day (In-stock items only). The rest of the orders will be ship within 24 hours. If you have an urgent order, please call us via phone and request the order to be ship via Next Day Air. Same day shipping policy is subject to credit approval and stock availability. Please add $5.00 for all orders less than $20.00.

Internatinoalo Customers

INTERNATIONAL ORDERS All foreign orders must be prepaid, wire transfer, traveler's checks, cashier's check or money order drawn on a U.S. bank in U.S. funds only. Please do not send cash. IA&E cannot accept letters of credit as a form of payment. International Shipping & Handling Shipping is via courier or postal service, depending on your preference, insurance availability, and the size and weight of your package. IA&E will apply actual shipping charges to all foreign orders. All returns that meet postal requirements must be sent prepaid via air parcel post. All courier shipments to Canada and Mexico require a certificate of origin. IA&E will provide a certificate of origin for a $25 processing fee.

Return Policy

30-DAY MONEY BACK GUARANTEE Customers wishing to return merchandise for a refund, credit and/or exchange must do so within 30 days with 15% Re-stocking Fees from the date of order. Returns without an RMA# will not be accepted. Please call our customer service department at (516) 997-5050 or send e-mail to support@iaenclosures.com to request an RMA#. Returns must be shipped freight prepaid with the RMA# clearly visible on the outside of the box. Sorry, no freight collect packages will be accepted. A copy of the IA&E invoice must be enclosed with the return item(s) along with an RMA# to process your return. Books, kits, software, custom build systems, OEM systems and special orders are not returnable. A special order consists of products not listed in the IA&E catalog, online catalog listing or catalog listed products sold at OEM quantity are not returnable. Products developed under the OEM service are not refundable. Shipping charge and return shipping costs are not refundable

Warranty

Industrial Automation and Enclosures (IA&E) LIMITED WARRANTY INFORMATION IA&E warrants all merchandise against defects in material or workmanship for a period of (1) one year from date of purchase unless otherwise stated. Longer and/or broader warranties may be provided by the manufacturer of a particular product. Defective items must be shipped prepaid. This warranty shall not apply to any item where defects have been caused by improper customer assembly, failure by customer to follow instructions, product modification, negligent or improper operation. Server Products - Extremenode, ATXBlade Server, Cserver, RServer and CTServer come with One (1) Year Warranty (Parts & Labor). Please see the IA&E Warranty Replacement Program. OEM Systems: OEM Systems come with (1) Year Warranty (Part & Labor)to the original OEM customers. Warranty service is not available to OEM customers' clients. Component Products - Memory Modules, Rackmount Chassis & Accessories, Power Supplies and RLK units come with (1) Year Warranty (Parts & Labor). Please see IA&E Warranty Replacement Program. LIMITATION OF LIABILITY IA&E's liability shall be limited to the repair or replacement of defective products in accordance with the IA&E limited warranty. IA&E shall not be liable for any incidental, special or consequential damages for breach of any warranty, expressed or implied, directly or indirectly arising out of IA&E's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause. Products sold by IA&E are not authorized for use as critical components in life support devices or systems.


RMA Request

Standard Warranty Replacement Program Introduction

This program is designed to offer consistent, fast and easy to use warranty replacement support worldwide.
Consistent: Applicable to most Cserver, Rserver, CTServer and IA&E branded products worldwide
Fast: Fast shipment of replacement parts from IA&E TSD (Technical Support Department)
Easy: Expedited call handling
How it works
For Warranty Returns Within 30 days of Purchase: Eligible Products:
Server Products : Cserver, Rserver and CTServer brand server products.
Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E.
Type Of Service Available: Advanced Replacement Service: IA&E will immediately ship a replacement unit or part to customer via UPS Ground Service. In some rare cases that the replacement part is not in stock, IA&E will ship the replacement unit* / part as soon the part is available.
Estimate Transit Time: IA&E will ship a replacement unit* to customer via Ground Service.
For Warranty Replacement After 30 days of Purchase:
Eligible Products: Server Products : Cserver, Rserver and CTServer brand server products. Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E. Type Of Service Available: Standard Replacement Service: Customer needs to insure and ship back the defective unit to IA&E via any traceable shipping method (UPS / Fedex / Airborne Express). IA&E will at its option, repair or replace the defective unit. The turn-around-time for repair and replacment unit is about 2-3 business days. IA&E will ship the repaired or replaced unit* back to customer via UPS Ground Service.
Estimate Transit Time: IA&E will ship a replacement unit* to customer via UPS Ground service.
Requirements For Warranty Replacement Customers should be prepared to provide the following when calling IA&E for warranty replacement Service:
Proof of purchase (Customer Invoice Numbers or Ordering Information) Name of the product Product code or serial number Description of the problem Shipping address Email address of customer Advanced Replacement Service requires a credit card number or a Purchase Order number as collateral for the replacement unit. Contact Information For warranty return, please contact:
Your account manager Technical Support Department @ 516-997-5050 If you wish, you may also fax or e-mail your warranty replacement request to:
Fax: 516-997-5784 (Defective RMA Request Form) Technical Support Department e-mail:support@iaenclosures.com>
Product Return Address Industrial Automation and Enclousres Inc. Att: RMA Number ____________________ 50 Brook Avenue, Sutie A Deer Park, NY 11729